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Cancellation Policy

Terms and Conditions

Our practice charges for missed appointments. When an appointment is scheduled for you, that time has been set aside for you and when it is missed, that time cannot be used to treat someone else. We are generally unable to fill appointment spaces that are cancelled at late notice. Rescheduling missed appointments for you also ties up future appointments, further diminishing the availability of healthcare for others.

We request that you respect our time and give us as much notice as you can if you must cancel or reschedule your appointment, in order to be able to reallocate that time to someone else. We will offer the same to you. 


To avoid a cancellation fee, you must notify reception at least 24 hours (excluding weekends and public holidays) prior to your appointment. Reception hours are 9 am to 5pm Monday to Friday. The telephone number for the practice is 0481 105 531. Any cancellation made after 4.30pm on a business day will be counted as a next day cancellation.

When does the cancellation fee apply?

We require a minimum of 24 hours notice (excluding weekends and public holidays) for cancellations. Late cancellations will incur a cancellation fee.

How much is the cancellation fee?

Cancellations with less than 24 hours notice will incur a $100 late cancellation fee.

Non-attendance without notice, or with less than two hours notice, will be charged at the full consultation fee, as there will be insufficient time to offer this time-slot to another patient. This fee can vary from $100 to $420 depending on the type and duration of appointment, and must be paid before further appointments are offered.

Cancellation fees are not reimbursed by Medicare, i.e. no rebate is given.

What happens if I cancel late, or do not attend, my appointment?

A small number of patients fail to attend their appointments repeatedly. If you cancel your appointment late or do not attend a scheduled appointment, further appointments may not be offered. In this case we will inform your general practitioner and offer suggestions of alternate providers. We would then expect you to book in to see your GP as soon as possible to discuss your care.

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